- How Do I Know What Product I Bought?
This will show up on the receipt you got sent to your email from us. Will be from "Empire Network" most likely. Here is a quick break down of our products
CommissionConspiracy- Wayne Dryer was the lead on this project and your receipt should say Commission Conspiracy some where on it.
Cash Machines 2- Aaron Ward was the lead on this project and your receipt should say Cash Machines 2 or CM2 some where on it.
This should help you with the password reset options above as well.
- How Do I Access My Purchase?
While you were checking out your members account to our secure training area was being created. That automatically happens in the background. Now you should be directed to your main dashboard of the product you purchased, but since you are reading this that might not have happened. You were also sent an email from us that has your username and password in it. That is all auto generated during your checkout process. So first you want to check the inbox/spam folder of the email you used on the checkout page. If you are having trouble finding this email first try to search for "noreply" or "Empire Network" and if you still cannot find it, it may have been delayed on getting to you due to high volumes of send outs on our end. Please wait at least 30 minutes. Lastly try the forgot password function above under the login form as that will resend user & password to your email.
- How Do I Get Further Technical & Billing Support?
If your checkout page or receipt said "Clicksure" on it, you can get support both technical & billing here.
If your checkout page or receipt said "SWREG (digital river)" on it, you can get support both technical & billing here.
- How Do I Recover My Username & Password?
By using the "Recover Password" feature under the login form above it will allow you to pick which product you purchased to reset that password for you accordingly. You will get that sent to your email, the email we have on file for all members is the one you typed in on checkout page.
- I Am Lost On What To Do First Inside The Members Area!
It is really easy to get started, first watch the video that you see on the very first page you come to when you login. That will instruct you on what to do next. If you need further help just reach out to our support team!
- How Come I Am Not Able To Access All Products?
Empire Network is just that, a network of offers that is always expanding. When you buy one product you will NOT get access to all others, you will have to follow those buy now offers and checkout on those offers as well.
- How Do I Upgrade My Account?
This is very easy to do, you will be locked out of those products and upgrades that you have not purchased, but you should always be presented with a buy now link to that offer so you can go checkout. If you are not presented with a link to buy that product please contact our support team.
- I Have Upgraded But The Upgrade Is Not Showing In My Account Yet
This can happen sometimes as browser cookies & cache can really interfere. So the fastest thing to do is to log out and then log back into the members area and you should see those pages unlocked now. If you are still facing issues contact our support team for further help.
- Are Upgrades Mandatory, Do I Have To Buy Them?
Upgrades are NOT mandatory, they are completely optional. Its simple, they are either a better version of the core software you purchased or they are other tools that are needed if you want to automate everything you are building & creating. This sounds great but is not required so feel free to skip on these if you must.
- How Do I Get A Refund?
Before we take you there, ask yourself this.... Have I really tried to use this product and make this work to the best of my ability? Have I worked with the coaches and gone through the extensive training to ensure I understood everything properly before getting started?
Keep in mind that mastery of a new skill takes 10,000 hours the experts admit, that being true give this time. There is no rush in the sense that you should give up easily on this. You have to decide on one direction to go and stay focused on that.
If you want more help from us in getting started then reach out to our support team above by first clicking on the product icon you want help with, then creating a ticket.
- Why Does My Receipt Say Clicksure On It?
Clicksure is one of the many merchant accounts we use to process new member payments. So you will see that on your credit card statement as "Clicksure" or similar.
- Why Does My Receipt Say SWREG On It?
SWREG aka Digital River is one of the many merchant accounts we use to process new member payments. So you will see that on your credit card statment as "SWREG" or similar as well as in your Paypal reciepts.
- If I Purchased Through ClickSure How Do I Get Billing & Technical Support?
If your checkout page or receipt said "Clicksure" on it, then you can get billing and technical support here
- If I Purchased Through SWREG, How Do I Get Billing & Technical Support?
If your checkout page or receipt says "SWREG" on it, then use the icons above to select which product you would like support on and then open a ticket.